Triage & Remediation Workflow

Efficient triage keeps researchers engaged and your stakeholders confident. NidFul’s workflow mirrors NidFul's proven model with enhancements for distributed African teams.

Submission Lifecycle

1. Received – Report enters the inbox with initial metadata (severity estimate, affected asset).
2. Acknowledged – Automation sends a personalised thank-you to the researcher.
3. Triaged – Analyst validates the issue, assigns severity, and gathers extra context.
4. Assigned – Ticket syncs to your engineering or operations queue.
5. Resolved – Fix deployed and awaiting verification.
6. Verified & Closed – Researcher confirms remediation and bounty decision is communicated.

Triage Best Practices

• Reproduce Quickly – Keep test environments that mirror production for safe validation.
• Communicate Clearly – Reply to researchers within the promised SLA, even if only to request more data.
• Label Consistently – Use severity tags (Critical, High, Medium, Low) and add affected product, platform, and vulnerability class.

Collaboration Tools

• Inline comment threads keep conversations transparent.
• Attachments support logs, patches, or exploit proof-of-concepts.
• Internal notes let your team discuss without notifying the researcher.

Engineering Handoffs

• Sync reports to Jira, Linear, or Azure DevOps with status mirroring.
• Include CVSS vector, exploitability notes, and suggested remediation.
• Set due dates based on severity-driven SLAs.

Verification & Closure

• Request researcher validation once a fix deploys.
• Provide changelog snippets or commit references when available.
• Offer partial payouts if impact is mitigated but not fully resolved.

Post-Incident Learning

• Update playbooks with new detections or mitigations.
• Share anonymised findings during internal retrospectives.
• Tag root causes to spot systemic issues across services.

Ready to demonstrate success? Continue with Analytics & Reporting for stakeholder dashboards and executive summaries.